The average time needed for travellers to pay tolls varies from 30 seconds for manual payment to 5 seconds when using the Telepass system. This fluidity is guaranteed - excluding exceptional events and unexpected occurrences - by the periodic monitoring of the booths’ apparatus (weekly, monthly and quarterly checks). In case of malfunctions, the maximum time for intervention by company personnel varies between 40 and 60 minutes from the call, according to the criticality of malfunctioning.
The toll booth operators of the A22 are recognizable by the uniform and identification badge. Within the framework of comitments to improving the quality of our services, the Autostrada del Brennero (Brenner Motorway concession company) staff is entrusted with providing an efficient, professional and client-oriented service.
Autostrada del Brennero has made a long term commitment towards training the toll booth operators by setting up courses designed to promote the improvement of the staff’s professionsl skills, within the framework of constant improvement of the service provided to its clients.
In certain holiday periods in Italy and northern Europe the A22 experiences significant traffic congestion. In order to ensure the smooth running of the motorway and the service provided during critical periods, the Company reinforces the number of operators present at the toll stations.
User’s Rights to Make Complaints of Bad Conduct
The comments made by our clients serve both as a unit of measurment of the quality of the service provided by our operators and as a monitoring tool of the toll booth operators. Users may send complaints, suggestions and comments in written form by letter, fax, or e-mail to the following address:
Autostrada del Brennero S.p.A. - Via Berlino 10 - 38121 TRENTO
tel. +39 0461 234976 - mail: firstname.lastname@example.org
The company’s commitment to act
The analysis and evaluation of complaints, suggestions and comments are essential in the evaluation of the operative processes which constitute the motorway’s service in order to identify possible critical areas and and correlated margins for improvemnet