The blue card is used by users to submit any suggestions or proposals for improvement, as well as notification to the Company of any lack or inefficiency in the supply of services. In compliance with its Quality System, the Brennero Motorway, except in particularly serious cases, undertakes to send a written answer to the user within 30 days from the date of receipt of the card at the relevant company office.
Below, in electronic format, you can find an example of the blue card called "Parola all'utente". If you would like to submit a complaint to the Company, please note that the Quality System (ISO 9001:2000 certification) requires users to receive a response within 30 working days from the receipt of the complaint at the relevant company office.
In compliance with Italian Legislative Decree No. 196/2003, Art. 13, we are required to inform yout that:
- the data collected from the submitted card (blue or yellow) shall be processed, both on paper and electronically, for administrative and service requested purposes only;
- the submission of the requested data is compulsory in the supply of th e requested service, and this service cannot be supplied if the data is not submitted;
- the submitted data will not be disseminated nor communicated to any other person or entity.
Finally, it should be noted that, at any time, a user may exercise his/her rights as provided for by art. 7 of Leg. Decree No. 196/2003 to contact the holder of the data at the following address: Autostrada del Brennero S.p.A., Settore Operativo Gestione Introiti – Ufficio Esazione Pedaggi, with head ofice at Via Berlino 10, I-38100 Trento, Italy, phone No. (++39) 0461 212775 and fax No. 212778, or by sending an e-mail to the following address: email@example.com
I agree to the handling of my personal data for the above mentioned purposes.