FOR TRAFFIC INFO AND NOTIFICATIONS
traffic control centre - CAU
+390461980085
800 279940 toll-free number from Italy
800 22022022 toll-free number from Germany, Austria, Holland

FOR GENERAL INFORMATION
+390461212611

There is/are n°14 announcement/s

Units

User Assistance Centre (CAU)
The User Assistance Centre (CAU) is the company’s control, information, and coordination centre. It’s located at the Trento Centro tollgate and consists of a Traffic Control Centre (TCC) and a Traffic Information Centre (TIC). The CAU monitors 255 cameras, 403 SOS units (spaced 1.5 km apart) and 25 weather forecasting units from which it sources real-time information on traffic, construction and maintenance works, weather, and emergency requests. The staff works shifts and manages the information, coordinates operations on the motorway and sends information to the other relevant bodies (emergency services) 24/7 and to the motorway information channels - motorway LED panels, radio, website, and Telegram.

Motorway Operation Centre (COA) and Road Police
The COA coordinates the Road Police patrols which monitor the motorway 24/7. The Road Police on the A22 is managed by the Trentino-South Tyrol, Belluno, Veneto, Emilia-Romagna, and Lombardy sections, which also include the subsections of Vipiteno, Trento, Verona Sud and Modena Nord; the Mantova section integrates the Verona Sud subsection. Their tasks include preventing and recording violations of the Highway Code, recording accidents, regulating and controlling traffic, and helping drivers in need. The COA and CAU are located in the same building and work closely together to guarantee timely and effective responses.

Motorway Safety Centres (CSA)
CSAs is where road support staff and their vehicles are housed in. There are six of them and placed strategically every 50 km to ensure staff can constantly monitor and inspect the infrastructure’s state and carry out necessary maintenance in a timely manner. The staff also places building site signage and carries out extraordinary maintenance work such as freeing the motorway from snow during winter. CSAs have silos and warehouses for gritting salt, gritters, snow ploughs and blowers.
Staff provide support and succour to motorway users 24/7 together with the Road Police and coordinate with the CAU. The company has partnerships with external emergency services in case of traffic jams: these are the White Cross, Volunteer Fire Brigade, and the Red Cross.

“Mobility workers”
A traveller’s “guardian angel”. They wear a yellow vest, drive trucks equipped for emergencies, are coordinated by the CAU and reach users in need in 7 minutes on average.
There are 72 members of staff working across the 6 CSAs, placed every 50 km on the motorway. They carry out over 14,000 operations in a year amounting to an average of around 64,000 patrols.
Important figures which make them necessary to guarantee overall road safety – from preventive measures such as patrols, inspecting tunnels, viaducts, signage, lights, guard rails, nets, etc. through inspecting bases on the motorway and services at the toll booths, service stations and car parks, to intervening at traffic jams, accidents, incidents, natural disasters (weather).
The staff are the first to receive an alert and mobilise while waiting for road emergency and health services or the fire brigade.

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