- In the event of an accident, vehicle breakdown, or driver/ passenger illness, you must try, if possible, to reach the nearest emergency lay-by and:
switch on the emergency lights to signal the presence of the vehicle;
- turn the wheels towards the hard shoulder;
- put on a reflective safety vest;
- exit the car from the side facing the hard shoulder;
- display a breakdown triangle sign; • call the CAU (800 279940). To ensure a fast and effective response by the emergency services you must
- specify the type of assistance you need (mechanical, medical, etc.)
- specify your direction of travel (north or southbound)
- as far as possible, your exact location, which you can find by observing the kilometre markers, i.e. the white signs placed every 100 metres in the median strip.
By connecting to Telegram, the information is available, via geolocation, under the SOS heading.
In tunnels, it is essential to carefully assess the situation. If it is not possible to drive to the exit of the tunnel, stop the vehicle on the right-hand side of the carriageway (do not reverse or perform a U-turn at any time!), switch on the emergency lights, switch off the engine leaving the keys in the ignition, turn the wheels towards the curb and put on the reflective safety vest. Follow the LED signs as far as the exit, paying attention to the passing vehicles, and once you make a safe exit alert the emergency services (CAU).
Motorway roadside assistance
Roadside assistance services on the A22 are provided in partnership with the following organisations: ACI Global, Europ Assistance VAI and IMA Service, and their network of authorised workshops. Their services include disabled vehicle recovery due to breakdown or accidents, and roadside assistance operations by means of recovery equipment and tow trucks. Emergency medical services can be summoned by calling the dedicated toll-free emergency telephone number 118 – or the single emergency number 112, where active – but also by contacting the CAU. When calling the emergency medical services, you will need to provide the call-taker with as much information as possible, in order to establish the seriousness of the accident and the type of response (ambulance, helicopter rescue, etc.). Firefighters respond to various emergency situations: road accidents with or without spillage of hazardous chemicals, fires, environmental pollution, landslides and/or floods. They too can be summoned by calling the dedicated tollfree emergency number 115, or the single emergency number 112, where active.
Emergency situations on the A22 are managed and coordinated by the CAU, which remotely monitors the entire tollway axis.
When an alarm is triggered, in other words when a potentially dangerous situation occurs due to a vehicle breakdown, tailbacks, accidents or adverse weather conditions, the operators warns the most suitable personnel and emergency vehicles to deal with the emergency (Road traffic assistants, Road traffic police, ambulance service etc.) and transmit the warning to: variable message signs, radio, website and the A22 App. In the event of exceptional tailbacks that are expected to take over three hours to clear, they also activate a support service for the user with the distribution of essential items in collaboration with first responder units of the Croce Bianca, the Croce Rossa and voluntary fire-fighting service
